Services
VOC's Expressway service provides hotel managers with an efficient and dramatically effective method to stay tuned to the real voice of their guests.
How It Works
While in their rooms (or from any phone or strategically located touch screen kiosk), guests leave spoken comments about their experience by leaving a voicemail recording for the general manager. Within minutes, targeted managers receive customized e-mails alerting them to feedback events…
Benefits
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On-Site Service Recoveries
Learn how clients are taking guest retention to new levels… 
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Early Discovery and Resolution
…of service, policy and facility flaws affecting guest satisfaction…
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Employee Excitement!
Employees at guest “touch points” will perform at a new level for team recognition…