- Gives your guests a private, non-confrontational choice to provide candid, unstructured spoken feedback quickly and easily... while they’re on your property, 24 hours a day
- Delivers text and voice of customer comments before checkout so your management team can perform effective service recovery
- Real time reports enhance your ability to monitor trends and understand the root causes of problems for prompt corrective action
- For employees, provides a basis for prompt and motivating reinforcement of positive behavior and redirection of the negative
- Great for one-on-one training sessions or employee meetings
- Keeps more of your guest feedback in-house -- and fewer thoughts headed for corporate toll-free lines and “blogs”
- Opens a new door for ongoing dialogue with guests and opportunities to WOW! -- resulting in strengthened relationships
- Brings guests a refreshing feeling of importance and contribution to their preferred hotel, increasing probability of positive word of mouth
- Reduced costs associated with lower defect rate , corporate toll free calls and comps
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