Atlanta-based VOC Systems recently earned a global distinction by winning the Service Innovation Practice Award at the 18th Annual Frontiers in Service Conference held in Honolulu, HI. This award, sponsored by the Service Research and Innovation Initiative (SRII)and the University of Maryland's Center for Excellence in Service, has a purpose to demonstrate service innovation with proven financial impact in industry, emphasizing Service Science, Management and Engineering (SSME) disciplines. VOC Systems bested two other finalists, Xerox and Akamai Technologies for the honor. Judging was performed by members of the IBM Almaden Research Center, Center for Excellence in Service and the Services Transformation and Innovation Group LLC, USA.

VOC Systems client Sheraton Atlanta earns a National Achievement Award distinction from the American Hotel and Lodging Association (AH&LA) . The award is for “Guest Relations, Large Property.” The article further states the reason for the award: “…because of its new, convenient guest feedback system, as well as the high scores it’s been recording.  This property is among the first in the nation to benefit from real time text and audio recording  of guests’ spoken feedback. Allowing knowledge and resolution of customer issues before they leave the property.” http://www.ahla.com/pressrelease.aspx?id=27613

VOC Systems client Sheraton Atlanta earns a State award distinction from the Georgia Hotel and Lodging Association (GH&LA) . The award is for “Outstanding Guest Relations.” The award cited the guest feedback system as a key factor in the award criteria.